We believe it is our responsibility to ensure that you enjoy your experience on our site, while remaining fully aware of the social and financial harms associated with problem gambling.
Gambling can be addictive
Playing at Chanz is a great way of adding excitement. However, its important to remember to keep your stake to a level within your budget. Unfortunately, some people can develop an addiction to a particular type of game or games. The staff at Chanz is trained to help you play within your limits and help you play responsibly.
Set a limit
You can set a net loss, deposit, session or loss (Estonia only) limit. Limits can be amended at anytime. A decrease in the limit will take effect immediately, but an increase can only occur after a cooling-off period of 48 hours, in order to avoid rash decisions.
The limit includes your deposits / session time / bets for the specified time period.
The daily limit is: every day from 00:00:00 until 23:59:59.
The weekly limit is: each week from Monday to Sunday.
The monthly limit is: from 1st day until the last day of each month.
What is the difference between Net Loss limit and Loss limit?
The Net loss limit calculates your losses based on bet amounts minus any wins. While the Loss limit calculates your losses based on bet amounts in only the bets without any wins.
Please see the examples below.
You have set a monthly Net Loss Limit of 100€:
- If you place a bet of 1€ and you win 0€, then you have 99€ left on your Net Loss limit
- If you place a bet of 1€ and you win 0.50€, then you have 99.50€ left on your Net Loss limit
- If you place a bet of 1€ and you win 1€, then you still have 100€ left on your Net Loss limit
- If you place a bet of 1€ and you win 5.00€, then you have 104.00€ left on your Net Loss limit
You have set a monthly Loss Limit of 100€:
- If you place a bet of 1€ and you win 0€, then you have 99€ left on your Loss limit
- If you place a bet of 1€ and you win 0.50€, then you still have 100€ left on your Loss limit
- If you place a bet of 1€ and you win 1€, then you still have 100€ left on your Loss limit
- If you place a bet of 1€ and you win 5.00€, then you still have 100€ left on your Loss limit
Self-exclusion
If you want to take a break, you can close your access for a minimum period of 24 hours to a maximum period of 6 months. Your account will not be reactivated under any circumstances during the exclusion period.
A general gambling exclusion from all licensed casinos in Estonia can be applied through:
- Estonian Tax & Customs Board (EMTA): www.emta.ee/
- By sending us a filled application that can be found here with a copy of your ID document to us on an e-mail. We will send it to Estonian Tax & Customs Board at our earliest and they will activate the restriction within 2 working days, after they receive it.
Where to seek help
If you, or anyone you know, is having a problem with gaming, we
recommend that you seek professional help:
MTÜ Eesti Hasartmängusõltlaste Ühing: www.hms.ee
Hasartmängusõltuvuse
Nõustamiskeskus: www.15410.ee
Gambling Therapy:
www.gamblingtherapy.org
GamCare: www.gamcare.org.uk
