Frequently Asked Questions

In the case you have forgotten the e-mail address you signed up with, please contact support either by using the live chat function or by writing to [email protected].

No, you are allowed only 1 Chanz account

If you try verifying yourself at Chanz while already having an account, you will be informed by the system that you already have an account and that you should use the login function instead.

Please contact customer support either by using the live chat

You can set a self exclusion for up to 6 months from the "Limits" page under your account settings. If you wish your account to be closed permanently or longer, please contact customer support.

The self exclusion feature allows you to close your account for 24 hours, 1 week, 1 month, 3 months or 6 months.

Yes, you can set either a loss limit or net loss limit on your account from the "Limits" page under your account settings.

We are currently offering EUR

You can deposit using your bank account, credit card or the e-wallet Skrill.

Deposits are instantly added to your Chanz account.

You can request a payout by clicking on the wallet icon and choosing "Payout".

Payouts to your bank account are sent in a matter of seconds. Payouts to your credit card can take 1-5 banking days to arrive to the connected bank account. Payouts via Skrill may take a couple of hours to arrive.

Simply sign up, make your first deposit and you are good to go.

Yes, you can play at Chanz on a Mac.

Yes, you can play at Chanz on a mobile and/or tablet.

We recommend using the clear cookies and cache functionality in the browser you are playing in. If there has been no improvement, you can reach out to our customer support.

In most games the gameplay will continue from the same spot at the time of any interruptions.

RTP (Return to Player) is the percentage of money a slot is designed to pay back to players over a very long time.

A bonus is a promotion offered by the casino that gives players additional value, such as bonus funds or free spins. Bonuses may come with certain terms and conditions, such as minimum deposit or wagering requirements, before winnings can be withdrawn.

You can get info regarding bonuses and all ongoing campaigns from our main page. If you are eligible to receive any deposit bonuses, those will be presented to you on the deposit page.

A wagering requirement is a rule that says you must bet the bonus money a certain number of times before you can withdraw any winnings from it. Example: if you get a €10 bonus with x30 wagering, you need to place €300 in bets before cashing out.

Free spins are spins you get without paying for them, usually as part of a bonus or promotion. Any money you win from those spins is real, but it may have rules (like wagering) before you can withdraw it.

Initial account verification is done by you verifying yourself via Smart ID or Mobile ID. Chanz may request that you provide us with additional information and documents (e.g. copy of your passport or ID card, proof of address such as a utility bill, a bank statement proving your income etc.)

We accept a valid ID document, passport or a driving license.

We accept a utility bill issued within the last 3 months or a document issued by an official institution (such as Eesti Töötukassa or Tervisekassa). Alternatively, you may provide a screenshot from eesti.ee or the Population Register (rahvastikuregister), where your full name and residential address are clearly visible. Please ensure that the URL address bar is also visible in the screenshot.

We accept bank statements if we need to verify your bank account. If we need to verify your credit card, we accept pictures of said card and a document from the bank confirming the connected bank account.